Help & Support

Resources that will teach you everything you need to know about using Election Runner

Voters

How to Edit a Voter

To edit a voter’s information, follow the steps below: Click on “Voters” on the election sidebar. Find the voter that you would like to delete and click anywhere on their...

How to Delete All Voters from an Election

To delete all voters from a given election, follow the steps below: Click on “Voters” on the election sidebar. Click on the “…” button at the top right of the...

How to Delete a Voter

To delete a voter from an election, follow the steps below: Click on “Voters” on the election sidebar. Find the voter that you would like to delete and click anywhere...

How to Add Voters to an Election

Voters can be added to an election through the voter import process or one-by-one. To add a single voter to an election, follow the steps below: Click on “Voters” on...

Deleting a Voter that has Already Voted

In some cases it may be necessary to remove a voter from an election that has already voted. This can be done by following the steps for deleting a voter.Additional...

Voter Troubleshooting - Error Validating Token

The “Error Validating Token” error message that voters may receive while voting can be explained by the voter logging in to the election more than once in different windows/tabs.It typically...

How to Add Voters to a Running Election

Adding voters to an election that is running is the exact same process as adding voters to an election in building mode. You can add them one-by-one or import them...

How to View & Export Voter Activity Logs

Election Runner logs the following activity of each voter: Voter Login: Success Voter Login: Failed Voter successfully submitted ballot Voter email delivery failed Voter email delivery success Voter reminder sentThese...

Linking Voters to Multiple Elections

If you have voters that need to vote in multiple elections, you can take advantage of a feature called “election linking”. Election linking allows voters to easily move on to...

How to Limit Ballot Questions to Specific Voters

With Election Runner, every voter that is a added to an election is eligible to vote for every question on the ballot. Given a single election and a ballot with...

Allow Voters to Download a Ballot Receipt

Election administrators have the option to allow voters to download a ballot receipt after voting in an election. This receipt can help re-assure voters that their vote was received and...

What is a Voter ID & Voter Key?

Each voter in your election will be assigned a Voter ID and Voter Key. Think of them as a Username (Voter ID) & Password (Voter Key). When voting in your...

Using a Voter's Email Address

With Election Runner you have the option to add an email address for each of your voters. This provides you with an easy way of distributing voter IDs/Keys to your...

Troubleshooting Voter Login Issues

There may be a point during your election when a voter claims they cannot login to vote. Use this guide to diagnose and solve the problem. Ask the voter for...

How to Send a Voting Reminder to all Voters

During an election the election administrator can send voting reminders to voters. This can be done individually (see: Re-send Voting Instructions or to all voters that have yet to vote....

How to Use Weighted Voting

Weighted voting allows a voter’s vote to have more of an influence on the outcome of an election than another voter’s. By default, all votes are weighted as 1. Meaning...

How to Use a Third Party Email Service to Send Voting Instructions

Election Runner will automatically send your voters an email with instructions to vote as soon as your election starts, but it’s also possible to use a 3rd party email service...

How to Re-send Voting Instructions to a Voter

To re-send voting instructions to a voter, follow these steps: Click on “Voters” on the election sidebar. Find the voter that you would like to delete and click anywhere on...

How to Import Voters Into an Election

Election Runner provides election administrators with the option to import a list of voters from a spreadsheet (CSV file).Import TemplateThe quickest and easiest way to get started with the voter...

How to Export Voters from an Election

You can easily export a list of your voters as a CSV (comma separated values) file that can be opened in Microsoft Excel or Google Spreadsheets. You can export your...

How to Enable Automatic Voter Login

With the email setting enabled, voters with an email address will be sent an email with voting instructions as soon as the election starts (see: Using a Voter’s Email Address)....

How to copy voters from a previous election

You can easily copy voters from a previous Election Runner election. First, from your account dashboard, create a new election or click on an existing election. Then follow the steps...

Adding Voters to Your Election

How Voter IDs/Keys WorkWhen you add a voter you have the option of specifying a Voter ID & Voter Key. These two fields can be thought of as a unique...

How Voter Email Delivery Failures are Handled

As soon an election starts, voters with a valid email address will be sent an email that includes their voting instructions (see: Email Templates ). Because Election Runner relies on...

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