Help & Support

Resources that will teach you everything you need to know about using Election Runner

Voters

How to Add Voters to a Running Election

Adding voters to an election that is running is the exact same process as adding voters to an election in building mode. You can add them one-by-one or import them...

How to View & Export Voter Activity Logs

Election Runner logs the following activity of each voter: Voter Login: Success Voter Login: Failed Voter successfully submitted ballot Voter email delivery failed Voter email delivery success Voter reminder sentThese...

Linking Voters to Multiple Elections

If you have voters that need to vote in multiple elections, you can take advantage of a feature called “election linking”. Election linking allows voters to easily move on to...

How to Limit the Ballot for Certain Voters

With Election Runner, every voter that is a added to an election is eligible to vote for every question on the ballot. Given a single election and a ballot with...

Allow Voters to Download a Ballot Receipt

Election administrators have the option to allow voters to download a ballot receipt after voting in an election. This receipt can help re-assure voters that their vote was received and...

What is a Voter ID & Voter Key?

Each voter in your election will be assigned a Voter ID and Voter Key. Think of them as a Username (Voter ID) & Password (Voter Key). When voting in your...

Using a Voter's Email Address

With Election Runner you have the option to add an email address for each of your voters. This provides you with an easy way of distributing voter IDs/Keys to your...

Troubleshooting Voter Login Issues

There may be a point during your election when a voter claims they cannot login to vote. Use this guide to diagnose and solve the problem. Ask the voter for...

Sending Reminders to Your Voters

Let’s say you have 50 voters in your election, but only 20 have voted. You know the email you have for them is accurate, so maybe they just forgot to...

How to Use Weighted Voting

Weighted voting allows a voter’s vote to have more of an influence on the outcome of an election than another voter’s. By default, all votes are weighted as 1. Meaning...

How to Use a Third Party Email Service to Send Voting Instructions

Election Runner will automatically send your voters an email with instructions to vote as soon as your election starts, but it’s also possible to use a 3rd party email service...

How to Re-send Voting Instructions to a Voter

To re-send voting instructions to a voter, follow these steps:1. Go to your Election Dashboard and click on Voters2. Click the edit button on the voter you want to re-send...

How to Import Your Voters

Importing voters is easy and can save you a lot of time when creating your election. Follow the instructions below to import voters for your election. Download the import template...

How to Export Your Voters

You can easily export a list of your voters as a CSV (comma separated values) file that can be opened in Microsoft Excel or Google Spreadsheets. You can export your...

How to Enable Automatic Voter Login

If your election has voters with emails provided, then they will receive an email with a link to vote as soon as your election starts (see: Using a Voter’s Email...

How to copy voters from a previous election

You can easily copy voters from a previous Election Runner election by following the steps below: On your dashboard, click the green plus button to create a new election Fill...

Adding Voters to Your Election

How Voter IDs/Keys WorkWhen you add a voter you have the option of specifying a Voter ID & Voter Key. These two fields can be thought of as a unique...

What happens when an emailed ballot fails to deliver?

As soon as your election launches, voters with a valid email address associated with their name will be immediately notified. If delivery fails, you will receive a notification so you...

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